UK Delivery and Returns
UK Standard Mainland Delivery Standard-£5.95 Delivery between 9am-7pm, Monday to Friday 3-5 Working day service. Dispatched with Royal Mail, DPD or UPS
Extra large parcels standard UK delivery- £15.00 DPD tracked 2-5 working day service/pallet based courier. If your order qualifies as an extra large parcel this charge will automatically be added to your order at checkout.
Heavy furniture - Please call us for a quote 07833551057
Please note at this time we only deliver with in the United Kingdom.
How to Return an Item
If you would like to make a return, please follow these 2 simple steps below.
1. Please notify our Customer Service team of your return by email (email@example.com) Please note that this has to be within 14 days of receipt of your purchase. Our team will email you with a returns form and provide you with our return address.
2. Please pack and return your item in its original unused condition along with your completed returns form, (this will be emailed to you on request) within 14 days of receipt of your delivery. Any items returned without a returns form or order number may not be refunded.
TERMS AND CONDITIONS
- All Items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 24 hours. We are unable to replace or refund any items if we are not notified within this time.
- Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
- You are responsible for packaging the item appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
- The direct cost of returning the goods is your responsibility unless otherwise agreed. We are unable to refund you for your postage costs.
- When posting your item back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.
- Refunds will be processed when the request to return is made within 14 days from receipt of delivery.
- A credit note will be issued if the request to return is made after 14 days from receipt of delivery.
- All returns must be received by House Curious within 30 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.
- We do not accept exchanges.
- Please note SALE items are non-refundable and instead a credit note will be issued. Please note Sale items must be returned within 14 days from receipt of delivery.
- Personalised or bespoke items, gift vouchers are non-refundable.
FOR FAULTY OR DAMAGED ITEMS
Please email our customer service firstname.lastname@example.org within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged or faulty item. We will then be able to discuss a replacement or a refund for you.
Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.