UK Delivery and Returns
How to Return an Item
If you would like to make a return, please follow these 2 simple steps below.
1. Please download a returns form here. Please notify our Customer Service team of your return by email and attach the completed returns form to (firstname.lastname@example.org) Please note that this must be within 14 days of receipt of your purchase.
2. Please pack and return your item in its original unused condition along with your completed returns form, within 14 days of receipt of your delivery. Clearly write the order number on the returned package. Any items returned without a returns form or order number may not be refunded.
TERMS AND CONDITIONS
All Items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 24 hours. We are unable to replace or refund any items if we are not notified within this time.
Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
You are responsible for packaging the item appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
The direct cost of returning the goods is your responsibility unless otherwise agreed. We are unable to refund you for your postage costs.
When posting your item back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit.
Refunds will be processed when the request to return is made within 14 days from receipt of delivery.
A credit note will be issued if the request to return is made after 14 days from receipt of delivery.
All returns must be received by House Curious within 30 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.
We do not accept exchanges.
Please note SALE items are non-refundable and instead a credit note will be issued. Please note Sale items must be returned within 14 days from receipt of delivery.
Outdoor furniture, Personalised or bespoke items, gift vouchers are non-refundable.
FOR FAULTY OR DAMAGED ITEMS
Please email our customer service email@example.com within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged or faulty item. We will then be able to discuss a replacement or a refund for you.
Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.